Liberia International Airport takes first for quality of service

The award was given for quality of services to travelers in airports with fewer than 2 million passengers per year.  These services include things such as employee friendliness, waiting times and airport/security efficiency.  According to the Airports Council International’s (ACI) website, “ACI’s Airport Service Quality (ASQ) is the world-renowned and globally established global benchmarking program measuring passengers’ satisfaction whilst they are traveling through an airport.  These awards represent the highest possible accolades for airport operators and are an opportunity to celebrate the commitment of airports worldwide to continuously improving the passenger experience.”  The ASQ use research criteria such as passenger rated airport services and comparisons between traffic type, size, regions, etc. to determine the best around the world.  The award ceremony took place earlier this month at the second annual World Customer Experience Global Summit in Bali, Indonesia.  Liberia International has seen tremendous growth over the years and in 2018 registered 1,125,170 passengers in total, but it is nice to see that the customer service experience has not suffered.


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